Mobile Managed Services - Sentinel
Maintaining a full complement of mobile devices to keep your staff fully operational can become a nightmare should one of your devices break down or fail.
Many support packages require you to send your device back to the manufacturer and await repair, or at best, promise a replacement with you within 3 working days.
In a fast-moving business area, having a device out of action for 3 working days could mean a huge amount of man hours wasted or not performing at their peak. Not only this, but when your device is returned you will need to stage, pre-load and configure it to fit your typical usage and requirements further wasting time and resources, which in these testing times can be dangerous to your bottom line.
How can managed services help you and your mobile estate?
Jade's Sentinel support service is a managed service which enables enterprise to entirely outsource the management and maintenance of mobile devices. With pro-active monitoring of your mobile estate's health and guaranteed next-day delivery of fully configured replacements, your estate will benefit from maximum uptime and greater efficiencies.
Our Service Desk use the latest in mobile management tools to pro-actively monitor your hardware to give the following benefits:
- Maximum uptime
- More devices operational and out in the field, allowing users to get more done
- No training and setup costs for first line support - as this is outsourced to us
- Remote management of devices - to ensure 100% health
- Remote diagnosis and resolution of minor faults and glitches
For hardware faults, there are no delays waiting for a replacement device to be shipped or configured and no need to maintain a buffer stock of devices in-house. All of this is available for a price comparable to that offered by a manufacturer's standard maintenance package.
Sentinel includes:
- Fully managed buffer stock held at Jade ready for immediate dispatch
- Break-fix maintenance repair on devices
- Next day delivery to site via a technical courier
- Regular reporting on agreed Service Level Agreements
Sentinel is offered as a service to complement Jade's Service Desk support contract levels 1, 2 or 3.
For more information on how Sentinel can help you business achieve maximum uptime, contact us on sales@jadeonline.co.uk or call us on 01925 295 400.
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